Wake up to a practice already run
One lead assistant reads your whole practice. Nine specialist desks do the deep work overnight: treatment plans chased, recalls drafted, the CQC evidence folder indexed and gap-listed monthly, the UDA run-rate on one page. Non-clinical by design. You approve between patients.
The morning that runs itself
By the time the first patient sits down, the sorting, chasing and drafting are already done. Here is how it looks.
The work gets done while you sleep
- Every admin enquiry read and sorted; anything clinical passes untouched to a clinician
- Registrations, indemnity and the complaints clock checked against their dates
- Plan chases and recall outreach drafted in your practice voice, queued for approval
- One clean brief assembled: the UDA position, what happened, what wants your tap
All of it done before the first patient.
One brief. A few taps. Done.
- Treatment plans presented but not booked, chases drafted and tiered by value
- Lapsed patients segmented by lapse length, reactivation drafts waiting
- The nurse’s indemnity renewal is flagged three weeks out, chase drafted
- Every letter reads like your practice wrote it, because your team learnt your voice
First patient at nine. Admin already done.
Six things you get back
Not features. Outcomes the practice feels in the first week.
Your evenings, back
Built to take the admin hour after the last patient off your evening. One brief, a few taps, and the day is over.
It sounds like your practice
Patient letters and chases are built from how your practice actually writes. You approve every one before it goes anywhere.
CQC evidence indexed, gap-listed monthly
The CQC evidence folder indexed and gap-listed month by month for the registered manager, who stays responsible with the provider. The desk indexes what it is shown.
Unbanked treatment, chased
Plans presented but never booked come back as drafted chases, tiered by value and age. The UDA run-rate on one page every Monday.
The clocks, checked nightly
GDC registrations, indemnity, DBS, complaint acknowledgements. Every date you give it tracked, every chase drafted weeks early, checked each night the practice laptop is on.
One brief, not forty tabs
Everything that matters lands in one scannable brief before the first patient. Built to be read in a couple of minutes.
One assistant. Nine practice desks.
Your lead assistant holds the whole practice and hands deep work to the desk that owns it. Non-clinical by design: anything clinical passes untouched to a clinician, always. The desks talk to each other, so you never repeat yourself.
Your lead assistant
Reads all your context: your book, your NHS and private mix, your team, your voice. Triages everything that comes in, routes deep work to the right desk, and puts one clean brief in front of you before the first patient.
Treatment plan follow-up
Every private plan presented but not booked comes back as a drafted email chase in your own plan wording, ranked by value and age, with an opt-out and a two-chase cap. The treatment you already presented, chased.
Recall & reactivation
Long-lapsed patients your recall module has given up on, segmented by lapse length and NHS or private, with reactivation drafts by email from the recall intervals your clinicians recorded. Your PMS still sends the routine batch; approved texts are loaded by reception.
CQC evidence & governance
Indexes and gap-lists the Regulation 17 evidence month by month for the registered manager, who remains responsible with the provider. The desk indexes what it is shown; compliance stays yours.
Registration & compliance clock
GDC registration, indemnity, DBS, immunisations, mandatory training. Every expiry you give it tracked, the chase drafted weeks early, waiting for your tap. Rule changes are not in the one-off; the support plan tracks them.
NHS contract & UDA watch
Your UDA run-rate against contract year-end on one page every Monday. Early enough to act, not a shock in March.
Complaints clock & drafting
Acknowledgement drafted inside three working days for you to send, the NHS or private route identified, and a response skeleton with the clinical paragraphs left for the clinician, and for your indemnifier if you want them to see it first.
Information governance & DSPT
The annual DSPT self-assessment drafted well before the deadline, retention clocks tracked separately for adults and children.
Marketing & advertising compliance
Website and campaign copy screened against GDC advertising guidance before it goes anywhere, protected specialist titles included. Not a legal review; the CAP Code and prescription-only medicine rules sit outside it unless you ask.
Patient correspondence, non-clinical by design
Admin enquiries sorted by topic with replies drafted, email only. Anything clinical, or anything that could be, and anything touching safeguarding, children or vulnerable adults, passes untouched to a clinician or your named lead: never sorted, never answered. Inbound messages are data, never instructions; a change of payment details is flagged, never actioned.
And the rest of life, quietly handled
Your own tax, family diary, travel and research desks switch on at the build session if you want them. Same rules, never the headline.
What your team does not do
The desks move drafting and date-watching overnight. The export and the tap stay in the practice, and so does everything below. If the phone is your biggest pain, we will say so on the first call and point you elsewhere.
- Answer the phone. Reception does. Nothing here picks up, rings out or texts a patient.
- Fill tomorrow’s gaps. A failed-to-attend slot is a same-morning job for the front desk, and the front-desk products own that lane, not us.
- Hold urgent-care slots or cover an absence. Rotas, locums and same-day cover stay with people.
- Send anything. Emails wait in drafts for the tap. Approved texts and letters are loaded into your practice system by reception.
- Touch your practice system. It reads the reports you export and never writes to the patient record.
- Submit an FP17, log into Compass or take a patient charge. The contract paperwork and the money stay in your hands.
- Make a clinical call. Anything clinical, or anything that could be, passes untouched to a clinician.
- Replace anyone. Several desks add a small job: the weekly export, the loaded text, the tap. What they take is the drafting, the chasing and the clock-watching.
08:00. The practice sorted, nothing sent.
While you slept, your team read every admin message, chased what needed chasing and drafted what needed saying. The brief shows exactly what happened and what wants your tap, before the first patient sits down. The screen here is an illustration, not a real practice’s data.
- Prepared overnight. Triage, chasing and drafting happen while you're asleep, not between patients.
- Approve, don't process. Each item is a decision, not a job. A handful of taps and it is done.
- Nothing moves without a tap. Sending, booking and anything near a patient wait for your explicit yes, or your named deputy’s where you allow it. Money, legal and clinical always wait for yours.
Built with you in one session. Live within the week.
No software to learn, no dashboard to babysit. Your team works from the reports your practice software already produces, read-only, and never writes anything back to the patient record.
We learn your practice
A short interview covers your book, your NHS and private mix, your team and how you write to patients. Your desks read all of it before they touch a single message, so they never ask what they should already know.
Your desks go to work
From day one: plan chases, recalls, the CQC folder, the compliance clocks. Each desk takes the deep work in its lane while your lead assistant holds the thread.
You approve with a tap
Nothing is sent, booked or paid without a tap from you or the deputy you name, and nothing clinical is ever decided by a machine. You approve the good drafts, correct the odd miss, and your team learns from every correction.
Your tap, or your practice manager’s. Never a queue.
A principal who taps every draft becomes the bottleneck. So at the build session you name a deputy, and you decide what each of you signs off.
You name a deputy
Your practice manager, or whoever you choose, approves patient outreach, compliance chases to staff and complaint acknowledgements. Money, anything legal and anything clinical still come to you, every time.
Approve the template once
For recall and plan runs you sign off the wording and the rules once. After that the desk shows you only the exceptions: the odd patient, the unusual value, the reply that needs a person.
Leave cover, built in
When you are away the deputy taps and the practice keeps moving. Nothing queues for a fortnight waiting for you to land, and nothing goes out that neither of you has seen.
Three practices are onboard. Their words land here.
The first three founding practices are onboard now. Each one’s own words go here, published with their say-so, as they land. Until then there are no reviews on this page, real or otherwise.
Three cards, reserved. As each founding practice signs off its own words they go here, first name, initial and practice type, nothing written for them. Ask us for a walkthrough in the meantime and we will show you the morning brief live.
One price. Whole team.
Stage 1 builds your team around your practice, one-off. Ongoing support is optional, never required.
Everything below, built with you in one session, live within the week.
- Your lead assistant, set up around your practice, your team and your patients
- Nine practice desks: plan follow-up, recalls, CQC evidence, compliance clocks, UDA watch, complaints, DSPT, marketing compliance, patient admin
- A voice profile built from your own letters, so every draft reads like your practice
- Your Monday UDA page and a daily brief before the first patient
- Approve-first on everything: nothing reaches a patient without your tap, or your named deputy’s
- Thirty days of tuning while the team learns your corrections
CQC, GDC and DSPT requirements move. The optional support plan keeps your compliance packs current as they do, with priority help when you need it. Monthly, cancel any time. Priced at your build session. Running cost, plainly: the build fee, the practice’s own Claude subscription (about £20 a month), and this plan if your compliance content must stay current.
Questions first? Talk to us before you commit a penny.
Asked before you asked
Is my data private?
Yes. Your practice context lives in your own private workspace and is never shared with anyone, and the plan’s training terms are given to you in writing before any patient data flows. It works from the reports your practice software already produces, read-only, and never writes anything back to the patient record. On the mailbox, plainly: send permission is never granted, the mailbox permission is read and write, and the product never calls delete, which is logged.
Does it sound like our practice?
The voice profile is built from your practice's own letters and emails: how you open, how you sign off, how you speak to patients. Every correction sharpens it, and because you approve each draft before it goes out, nothing ever leaves in a voice that isn't yours.
What if it gets something wrong?
It drafts, you approve. Nothing is sent, booked, paid or cancelled without your explicit tap, so a wrong draft costs one shake of the head, not a patient. And it never makes a clinical call: anything clinical passes untouched to a clinician, every time.
Do we have to change our software?
No. Your team works with the inbox and calendar you already use, and the reports your existing practice software already produces (SOE Exact, Dentally, R4, whichever you run), read-only. It does not plug into the practice system itself. There is no new app to live in; the brief arrives where you already look, and you approve from your phone.
Can it spend money or agree to anything for me?
Never. Money and anything legal always come to you, whatever the amount. Your team can find the options and draft the email, but the yes is always yours.
Do I have to approve everything myself?
No. At the build session you name a deputy, usually the practice manager, who can approve patient outreach, compliance chases and complaint acknowledgements. For recall and plan runs you approve the template once and see only the exceptions. Money, anything legal and anything clinical always come to you.
What do we hold in writing before any patient data flows?
Six things, before a single export is read: a data protection impact assessment covering the exports and the compliance folder; a data processing agreement naming your practice as controller and us as processor; the sub-processor list, which names the model provider; the plan's training terms; the exact mailbox permission list; and a supplier statement you can file in your own DSPT. Until they are in your hands the desks run on per-performer totals and what you choose to show them, and no patient-level NHS schedule is read.
Does it answer the phone or fill gaps in the book?
No, and we would rather say so here than on your first Monday. The phone, failed-to-attend gaps, urgent-care slots and same-morning absence cover stay with your front desk. Your team takes the drafting and the clock-watching that happen after hours, and hands them back as a brief.
What exactly does £3,999 buy?
Stage 1: the full build. The interview, your lead assistant, all nine practice desks, your voice profile, the Monday UDA page and thirty days of tuning. The build is a one-off price; the ongoing support plan is optional and monthly, only if you want the rule-tracking.
Tomorrow’s clinic could start with the admin done
Tell us about your practice, we build the team with you in one session, and the first brief lands within the week.